About the Shipping
1. Transportation to USA:By sea+Express(DDP,Tax free)
ETD:5-8 days
ETA:25-35 days after sailing(This is the delivery time for most orders. Please wait patiently or contact us online)
The tracking will be update after pick up by local express.Usually it will take around 15-25 days after sailing.
2. Transportation to EU:By railway+Express(DDP,Tax free)
ETD:5-8 days
ETA:30-45 working days after sailing(This is the delivery time for most orders. Please wait patiently or contact us online)
The tracking will be update after pick up by local express.Usually it will take around 25-40 working days after sailing.
3. We can't deliver the following address directly:
USA: Military address and PO box address are not
acceptable; Puerto Rico, Virgin Islands, Guam, Alaska Note: Hawaii does not include customs duties and requires additional
freight, Please contact us online.
Portugal: Azores and Madeira
Spain:Canary Islands, hueda and melilia
Russia: Kamchatka Peninsula
Other:Some remote areas not listed,Please provide shipping address and zip code to to us to check.
NOTE AND TIPS
Reminder
DIY battery pack must get the cells balanced (same voltage ) before assembly. Later if there happens don't know how to assembled
or unbalanced assembly is not accepted refund. please consider before taking orders, place order means you have agreed. thank you
for your cooperation!
DIY assembled battery note
Professionals will detected voltage/resistance/appearance and other issues before every shipment, we can only ensure that the
single battery is good, when arrival you can test the cells within 15 days, after that means batteries have no problem, does not
provide return nor refund. If you found problems you can contact us for return or refund. Battery can only be unused (the
electrode intact, no welding, no wear, the appearance good) to provide return. Any return behavior buyers need to be responsible
for shipping fee.
These situations not provide return nor refund
1: after the assembly or assembly process happen any problem, such as the protection board connected to the wrong wire burned lead
to battery damage, charger failure, the assembly error or unbalanced assembly, etc.
2: For damage caused , such as battery bulge/welded, battery pack without protection BMS caused by charging. Tip: These products
are batteries only, without protection board,you need to purchase a match one! You can check our shop and search BMS.
Courier and logistics
In addition, because the battery is prohibited product, many courier and logistics are unable to send, the arrival will indeed be
slower, so please wait patiently after place an order. Can Not give us bad feedback due to the courier company or because of the
courier service slow or other factors. open dispute will be unacceptable. Sorry for any inconvenience.
Contact Person: Mrs. Nancy Ouyang
Tel: +86-15889650159